Our team at Vindaloo Apparel & Co. takes attention to detail and care when we prepare and package your orders. We package and ship all our orders from Mississauga, Ontario. If there is a backup at the production facilities, your orders may be fulfilled in the US.
Please ensure that the shipping address is correct, we are unable to redirect orders once they are fulfilled.
Each product you see on our store is made on-demand, once you place your order, we produce it specifically for you, which may take us a few days to make and then it is sent out to you. During these unprecedented times, delays can happen. We work with production partners and shipping carriers who are seeing industry-wide disruptions because of the impacts of Covid-19.
If you haven't received your order after four weeks, get in touch with us at firstname.lastname@example.org. Let us know about your delayed shipment and we’ll check it out. We may ask you to wait a few more days to receive the order as we investigate.
Please note that tracking links take longer than usual to update. Due to Covid-19, distribution centres and shipping carriers are overloaded and slower to register and ship orders. Most of the time your orders are not lost. they are still being processed by the carriers.
Once we receive your orders, you will receive a confirmation email with your details, receipt and tracking information.
We strive to process/fulfil orders within 24 hours. Occasionally, processing times range from 1 to 3 business days.
At this time, we only ship within Canada and are unable to provide international shipping. Please note that we do not deliver to P.O.Box locations.
Our shipping prices and times vary and are based on the weight of your order, your delivery location and the shipping carrier you select at checkout. Delays by the shipping carrier are unfortunately out of our control. We are unable to guarantee exact shipping times. Please note that shipping times are based on business days and do not include weekends and holidays. We ship via Canada Post.
If your order has not arrived, please contact us at email@example.com and we will do our best to assist you. Sometimes, delays can occur due to inclement weather and/or peak holiday seasons. This may result in longer than usual delivery times while we investigate.
If you have any questions about our Shipping Policy, please contact us by e-mail at firstname.lastname@example.org with the subject [Re: Shipping Policy]